FAQ

An 8oz. serving of coffee contains about 1-3 calories — flavored, unflavored, or decaf. 

Roasting has little effect on the caffeine content of a bean. Whatever that particular bean had entering the roaster will remain measurably the same whether it is light or dark roasted.

Fair Trade is a payment program administered through a company called Fair Trade USA. The term “Fair Trade” is copyrighted by them. This coffee purchasing system guarantees small-scale family farmers (less than 2 acres) a stable price that is independent of market fluctuations. In exchange for a guaranteed price, these farmers must also adhere to Fair Trade USA’s “rigorous social, environmental, and economic standards which promote safe, healthy working conditions, protect the environment, enable transparency, and empower communities to build strong, thriving businesses.”

We offer a revolving list of Organic coffees. Currently, our Peru and Nicaragua coffees are organic. At times Mexico and Decaf Sumatra.

Coffee should be consumed within two weeks of roasting for ultimate freshness. Beyond two weeks, coffee will eventually become stale. How long that takes is influenced by exposure to light, air, and moisture. Reducing the exposure time to those primary destructors will slow coffee’s degradation. Properly stored coffee will last between three months to three years. Your nose will tell you when its time is up.

The freezer is not recommended for short term storage. Long term, there is some evidence that is can double or possibly triple the amount of time before going stale. The refrigerator is not recommended due to increased exposure to moisture and unwanted aromatics.

The best way to grind frozen beans is to let them reach room temperature, and then grind them. The temperature swing from frozen to being ground up is too high and may ruin the beans. Plus, it could also be hard on your grinder since it would be like grinding little rocks.

We do not recommend using flavored coffee beans in an espresso machine. The oils in the flavor extracts on the beans can quickly clog and thus ruin your espresso machine. As an alternative, you could brew flavored coffee with a Moka pot or make your regular espresso and order flavored syrups from us to create homemade lattes!

If you are using a single-served coffee dispenser, we recommend using a Drip Grind option. If you need something that will make your coffee a little stronger in your drip machine, use Fine Grind.

We accept the following credit cards: MasterCard, Visa, American Express and Discover. We only take payment once your order has been shipped. We also accept Shop Pay.

We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten business days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at coffee@darkcanyoncoffee.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

We typically only cancel orders if there’s a problem with product availability, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via coffee@darkcanyoncoffee.com, we may be able to cancel your order before it gets to production. From there, we can start the refund process and canceling your order.

Sadly, we’re unable to modify your order once we’ve started the production process. If you need to order a greater quantity or an additional product, please place a new order online. If you need to change the grind size or flavor, or billing and shipping details, please contact us right away, before your product has shipped. Once it is shipped, we won't be able to make any changes to your order.

Orders that require shipping within the lower 48 states will be delivered within three to ten days, depending on your preferred shipping method. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status. 

We can ship to the lower 48 states. Unfortunately, we do not ship to Alaska or Hawaii at this time. We us UPS, and USPS for our shipping methods that you can choose in the checkout page.

Shipping costs depend on the item weight you’ve ordere, the state where it’s being delivered and the shipping carrier you choose at checkout. If your order value is more than $100, we provide free economy shipping within the ower 48 states as well as you can earn points that can be used toward shipping costs.

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking number which you can use to check the progress of your order online.

Yes! You can set up your order for pickup from our store in Rapid City. If for any reason you are having issues, feel free to contact us and we can sort that out for you. 605-394-9090

Visit our Find Us page to search for the nearest wholesaler or coffee shop near you!

We roast daily to make sure we have fresh coffee. We roast different coffees daily since we have so many different flavors and blends, so we roast according to need. Since we make everything to order, we typically ship the same day as you place your order. If it’s after 2pm, it will likely ship the next day.

Our return policy lasts 7-30 days after delivery (depending on the item and place of purchase). If 7 days have passed since your online coffee order was delivered, we cannot offer you a full refund or exchange due to the coffee’s perishability.

We will not accept refunds due to a change of mind.

Coffee Returns: Since coffee is perishable and roasted to order, we cannot accept returns on coffee products. However, if there was an error with your order, damage to the package, questions about how to brew it, or concerns about its quality, please get in touch with us at coffee@darkcanyoncoffee.com within 7 days of your delivery. We will be happy to work with you regarding your situation.

Non-Coffee Returns: If you are dissatisfied with any non-coffee item or wish to exchange colors or sizing, please don’t hesitate to contact us at coffee@darkcanyoncoffee.com within 30 days of your purchase. Please note that we cannot accept returns on used or broken items.

Returns for Purchases Made at Our Rapid City Location: Our priority is to ensure your complete satisfaction with your purchase. If you have questions or concerns about any products you’ve bought in our Rapid City store, please call us for assistance. We can accept exchanges for products of the same value purchased at our physical location within 14 days of purchase at our Rapid City store.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and have proof of purchase. We cannot exchange or refund discounted coffee from our discounted coffee bin.

Please contact our customer service team via coffee@darkcanyoncoffee.com. We will work with you with how to return your item.

To return your non-coffee product, mail it to 324 East Blvd. Rapid City, SD 57701

You will be responsible for the shipping costs to return your item. Shipping costs are non-refundable. 

The time your exchanged non-coffee product takes to reach you may vary depending on where you live.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via coffee@darkcanyoncoffe.com with the details. We’ll respond within 24-48 hours. 

Our return policy lasts 7-30 days after delivery (depending on the item and place of purchase). If 7 days have passed since your online coffee order was delivered, we cannot offer you a full refund or exchange due to the coffee’s perishability.

We will not accept refunds due to a change of mind.

If the item was a gift when purchased and shipped directly to you, or the gift giver had the order shipped to themselves to give to you later, and there was an error of the wrong information chosen during checkout, we will not grant a refund. Review all information before sending a gift so all parties are satisfied! If it is something you cannot use, consider donating or even regifting.

We will not refund gift cards online or in-store.

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.