Return Policy

At Dark Canyon Coffee, our top priorities are quality and exceptional service. We are committed to serving fresh, outstanding coffee that makes you smile, providing more than just the extra caffeine that fuels us! We will process returns case-by-case with your satisfaction as our primary goal.

Our return policy lasts 7-30 days after delivery (depending on the item and place of purchase). If 7 days have passed since your online coffee order was delivered, we cannot offer you a full refund or exchange due to the coffee’s perishability.

We will not accept refunds due to a change of mind.

Coffee Returns: Since coffee is perishable and roasted to order, we cannot accept returns on coffee products. However, if there was an error with your order, damage to the package, questions about how to brew it, or concerns about its quality, please get in touch with us at coffee@darkcanyoncoffee.com within 7 days of your delivery. We will be happy to work with you regarding your situation.

Non-Coffee Returns: If you are dissatisfied with any non-coffee item or wish to exchange colors or sizing, please don’t hesitate to contact us at coffee@darkcanyoncoffee.com within 30 days of your purchase. Please note that we cannot accept returns on used or broken items.

Returns for Purchases Made at Our Rapid City Location: Our priority is to ensure your complete satisfaction with your purchase. If you have questions or concerns about any products you’ve bought in our Rapid City store, please call us for assistance. We can accept exchanges for products of the same value purchased at our physical location within 14 days of purchase at our Rapid City store.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and have proof of purchase. We cannot exchange or refund discounted coffee from our discounted coffee bin.

Refunds

We will not accept exchanges or refunds based on a change of mind or user error. Read your order thoroughly and carefully to ensure your order is accurate. We only replace items if they are not the quality you were expecting or damaged. If you need to exchange it for the same item, send us an email at coffee@darkcanyoncoffee.com 

We will notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and we will apply a credit to your original payment method within a certain amount of days.

Late or missing refunds

If you haven’t received a refund, recheck your bank account.

Then contact your credit card company; it may take some time before your refund is posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please get in touch with us at coffee@darkcanyoncoffee.com

Sale items

Only regular-priced non-coffee items may be refunded. Sale items cannot be refunded. We cannot accept refunds or returns on in-store discounted coffee or items.

Gifts

If the item was a gift when purchased and shipped directly to you, or the gift giver had the order shipped to themselves to give to you later, and there was an error of the wrong information chosen during checkout, we will not grant a refund. Review all information before sending a gift so all parties are satisfied! If it is something you cannot use, consider donating or even regifting.

We will not refund gift cards online or in-store.

Shipping Returns

To return your non-coffee product, mail it to 324 East Blvd. Rapid City, SD 57701

You will be responsible for the shipping costs to return your item. Shipping costs are non-refundable. 

The time your exchanged non-coffee product takes to reach you may vary depending on where you live.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at coffee@darkcanyoncoffee.com for questions related to refunds and returns.